performance measurement

Are published “values statements” a waste of time, or worse?

Posted by on Jul 4, 2011

What’s wrong with values statements? A formal statement of organizational values, it’s said, defines acceptable standards of behaviour for members of the organization. Without values, the narrative goes, people will act as it suits them rather than following organizational norms. Given the large numbers of organizations that publish values statements in their strategic plans and similar official documents, leaders apparently take values quite seriously. But the apparent lack of intention with which most organizations launch and publicize their stated values suggests that leaders...

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20 Tips for Successful Strategy Implementation: Part IV – Evaluation and Adjustment

Posted by on Jun 27, 2011

Phase IV Evaluation and Adjustment Ongoing strategic success requires vigilant management—continually tweaking the strategy, implementing changes quickly and effectively, and keeping the strategy fresh and alive. A fast, flawless implementation may yield better results than a “brilliant” strategy poorly implemented. Following are five tips to help you manage the execution and evolution of your strategy effectively. 16. Focus on progress against milestones . . . and on results As implementation proceeds, it becomes both possible and vital to see whether planned actions are producing results....

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20 Tips for Successful Strategy Implementation: Part III – Tracking and Managing Progress

Posted by on Jun 20, 2011

Phase III – Tracking and Managing Progress This is the third in a series of four posts describing 20 effective practices to help you accelerate the implementation of your strategy. In the first few months of implementation changing environmental conditions, planning oversights and implementation mistakes may begin to compromise your success. Staying on track in the early going requires more focus on action and troubleshooting than on results These five tips will help you get the most from your strategy during this phase. 11. Focus initially on progress against action milestones Results...

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Are you wasting time and money tracking the wrong performance in the wrong ways?

Posted by on May 29, 2011

Measurement matters. It can help managers to allocate resources, identify emerging problems, make decisions, and focus effort on the right problems and opportunities. But accurate and reliable measures of performance are few and far between. It seems we always have metrics – just not the right ones. Albert Einstein summed it up neatly when he said: “Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted”. Measurement usually focuses on traditional “countable” value – revenue, profit, ROI, etc. These are both vitally...

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