Posts made in July, 2011

If you can’t answer this question, you may be a sitting duck!

Posted by on Jul 25, 2011

What is your business model? Lately we’ve taken to asking every prospective new client the same question in our exploratory discussion: “What is your business model?” A bit of history will help to explain why we think this question is important. When I began consulting on strategic management, I thought it strange that in the five days it typically took to create a strategic plan, very little time was spent actually discussing strategy. We devoted many hours to SWOT lists, mission statements, climate goals, objectives and action plans. Strategy was implicit in many of these discussions, but...

Read More

Is Creative Thinking An Oxymoron in Your Strategic Planning?

Posted by on Jul 18, 2011

Why strategic thinking stops during strategic planning In his book, “The Rise and Fall of Strategic Planning”, Henry Mintzberg noted that strategic thinking occurs more or less continuously in most organizations. Paradoxically, it seems to stop only during strategic planning sessions! After leading strategic planning sessions for 22 years, I agree. During strategic planning sessions ideas are presented, socialized, debated and polished . . . but seldom actually created. The vast majority of the new ideas presented in planning sessions were conceived before the planning session – often long...

Read More

The Weak Linkage Between Employee Engagement and Productivity

Posted by on Jul 11, 2011

Look Before You Leap Managers often leap from the notion that “employee engagement is low” to “engaging employees will increase productivity and our strategic success”. While there may be a strong link between these ideas in some cases, it is far from universally true. Some will undoubtedly wonder how we strayed from strategic management to productivity. After all, isn’t productivity primarily about operations management? The answer is an emphatic no! Productivity is defined as “the value of outputs divided by the inputs required to produce them”. By that definition, an effective...

Read More

Are published “values statements” a waste of time, or worse?

Posted by on Jul 4, 2011

What’s wrong with values statements? A formal statement of organizational values, it’s said, defines acceptable standards of behaviour for members of the organization. Without values, the narrative goes, people will act as it suits them rather than following organizational norms. Given the large numbers of organizations that publish values statements in their strategic plans and similar official documents, leaders apparently take values quite seriously. But the apparent lack of intention with which most organizations launch and publicize their stated values suggests that leaders...

Read More